Delayed order? That sucks! We do our best to ship orders out as soon as we can with reliable carriers.
Sometimes, though, for a small percentage of orders, there can be delays due to a wide array of reasons, from a sorting machine breaking, public holidays, to strikes or wildfires.
Please check your tracking details via the tracking link sent when we posted your order, as that will give you the most up-to-date info. In the majority of cases, it will get moving again soon.
You can also track your order via your account, or simply at our order tracking page
What should you expect?
For 96% of orders, these are the expected delivery times once posted:
For USA & Australian orders:
Your order should be delivered within 3–6 business days.
For New Zealand orders:
NZ orders ship from our Australian fulfilment centre and take 5–8 business days on average. If you need your socks faster than that, you can also pick them up from one of our NZ retail partners who stock them.
For international orders:
Your order should be delivered within 8–16 business days, and this varies from country to country and time of the year.
At times there are delays within the postal system that are out of our control, no matter how fast we get your order sent.
When we'll investigate
If your order has not arrived within double the expected delivery time after it was shipped, please reach out to our customer service team by replying to your order email or contacting us here and we will begin an investigation with the courier service:
- USA & Australia: 12 business days
- New Zealand: 16 business days
- International: 32 business days
Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory).
You can view your order details by clicking the link in your order confirmation email or by logging into your account HERE (using the email address associated with your order).