It's essential that you choose socks that fit you best, so you can experience the awesome difference that Creepers provide.
Exchanges are eligible for socks that have been delivered within the last 30 days and are in as-new condition.
You are eligible to return items for an exchange or refund for pairs of socks that:
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Have been delivered within the last 30 days, and,
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Are in as-new condition and have not been removed from the packaging
Trying a pair on: we'll accept back one pair per order that has been opened, tried on or repackaged, so you can check the size before opening the rest. All other pairs need to be as-new and unopened. Our tip: try one pair before you open the others.
If your items are eligible for an exchange, please contact us, or simply reply to your order confirmation email, along with your order number, and we'll get right back to you with the return instructions. Note that at this time we are unable to offer free shipping on returns or provide shipping labels - it is your responsibility to return the items to us.
Once your return arrives and passes inspection, we'll create your exchange order with free shipping back to you. Please allow up to one week for your return to be processed once the parcel reaches us.
We do not take responsibility for any items lost during the return shipping and note that we will assess all returns, and any items returned that have been obviously repackaged and are not as new will not be accepted and will be disposed of.